Trust & compliance
Every claim on this site has a paper trail behind it.
Buying research materials online means trusting someone you can't see. This page sets out exactly how we source what we sell, how it reaches you, and what happens if something goes wrong — so you can check us against it.
Sourcing
Lots are synthesised to our specification and arrive sealed. Each one is quarantined on intake until its identity paperwork is matched against the order — nothing goes on the shelf on trust alone.
Documentation
HPLC measures purity as a main-peak area percentage and mass spectrometry confirms molecular weight against the expected sequence. Where a batch report has been published for a lot, it can be checked by lot number on the verify page.
Handling
We do not publish product- or lot-specific storage or stability data. Storage and handling should follow the supplier safety data sheet (SDS) and your institution's procedures.
Dispatch
Sent by tracked Australia Post express on business days, in discreet unbranded packaging with no markings indicating the contents. See the shipping policy for rates.
Shipping
What delivery actually costs and how long it takes
- Express (Australia Post)
- A$12.95 flat — transit times are carrier estimates
- Free Express shipping
- All orders over A$199
- Tracking
- Emailed on dispatch for every shipment
- Destinations
- Australian addresses only
Every vial ships in protective foam inside a discreet, unbranded outer carton. Nothing on the outside indicates the contents.
If it arrives damaged
Contact us through the contact form within 48 hours with photos of the packaging and product. We replace or refund the affected items. Opened or unsealed temperature-sensitive items can't be returned, and your Australian Consumer Law rights are unaffected by that.
If it goes missing
No tracking movement for 5 business days? Contact us — we lodge an Australia Post investigation and dispatch a replacement.
Questions
Before you order
Where do your research peptides come from?+
Peptides are supplied as lyophilised powder by contract manufacturers. Where a batch report has been published for a lot, it names the lot it applies to and can be checked on the verify page.
How do I know what a batch report would show?+
A batch report, where published, typically shows HPLC purity as a main-peak area percentage and a mass spectrometry result confirming molecular weight against the expected sequence, tied to the lot number on the vial.
Can I check whether a Certificate of Analysis has been published for my lot?+
Where a batch report has been published for a lot, it can be checked by lot number on the verify page; otherwise send the compound name or your lot number through the contact form and ask whether one is available.
How is my order packaged and shipped?+
Orders are sent by tracked Australia Post express inside a discreet unbranded outer carton with no markings indicating the contents. Express shipping is A$12.95 flat and free over A$199; transit times are carrier estimates, not guarantees. Tracking is emailed on dispatch. We ship to Australian addresses only.
What if my order arrives damaged?+
Because these are sealed research materials we cannot accept returns of opened or unsealed items. If an order arrives damaged, leaking, or with a broken seal, contact us through the contact form within 48 hours of delivery with photos of the packaging and product and we will replace or refund the affected items. Where Australian Consumer Law guarantees apply, your statutory rights are unaffected.
What if tracking stops updating?+
If tracking has not moved for 5 business days, contact us and we will lodge an Australia Post investigation and dispatch a replacement.
Are these products legal in Australia?+
They are supplied strictly as in-vitro laboratory reference materials. They are not offered for human or veterinary use. A research-use label does not by itself determine regulatory status; see our compliance page for the official TGA guidance. Purchasers must be 18 or over and are responsible for handling, storage and disposal under their own institutional and legal requirements.