Dispatch
- Orders are packed and sent on business days; weekends and public holidays are not dispatch days.
- Tracking details are emailed when the parcel is lodged with the carrier.
Delivery times & rates
- Express (Australia Post): A$12.95 flat. Transit time depends on the carrier and destination; see Australia Post for its current delivery estimates.
- Free Express shipping on all orders over A$199.
- All shipments include full tracking sent by email on dispatch.
International shipping
We currently ship to Australian addresses only.
Returns & refunds
Because our products are sealed research materials, we cannot accept returns of opened or unsealed items.
If your order arrives damaged, leaking, or with a broken seal, contact us through the contact form within 48 hours of delivery with photos of the packaging and product. We will replace the affected items or refund them in full at our discretion.
Where Australian Consumer Law guarantees apply, your statutory rights are unaffected by this policy.
Lost or stuck in transit
If tracking has not updated for 5 business days, contact us and we will lodge an Australia Post investigation and dispatch a replacement.