What we collect
- Identity & contact details: name, email, phone, billing & shipping address.
- Order & payment information: items purchased, SKU, totals, payment confirmation reference (we do not store full card numbers).
- Account & communication: messages you send us, support requests, marketing preferences.
- Technical: IP address, browser, device, pages viewed (via standard analytics & cookies).
How we use it
- To process and dispatch your order, including providing details to couriers.
- To verify identity, prevent fraud, and confirm research-use eligibility.
- To send transactional emails (order confirmations, dispatch notices, COA).
- To send marketing emails — only if you opt in. You can unsubscribe at any time.
- To improve the website and our products.
Who we share it with
We disclose personal information only to providers who help us run the business: payment processors, courier and postal services, Shopify (our e-commerce platform), email service providers, and accredited testing laboratories (for CoA matching). We never sell your personal information.
We may disclose information where required by Australian law, including in response to lawful requests from regulators such as the TGA or law enforcement.
Storage & security
Data is stored on secure servers operated by reputable cloud providers, with most data held within Australia or the United States. We use encryption in transit (TLS) and at rest, and limit access on a need-to-know basis.
Cookies
We use first-party cookies for shopping cart persistence and basic analytics. You can disable cookies in your browser settings; some site features may not work without them.
Your rights
Under the APPs you can request access to or correction of your personal information, and ask us to delete data we no longer need. Email privacy@aussiepeptideshub.com with your request.
Complaints
If you believe we have mishandled your personal information you can contact us first, and if unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.