What we collect
- Contact form: email address, topic, optional order or lot reference, and your message.
- Orders: email and optional notes are collected on this website. Stripe collects contact, delivery and payment information through the secure payment form. When crypto checkout is enabled, this website collects delivery details and NOWPayments provides crypto payment details. Order records retain delivery details and payment references, not card numbers or wallet private keys.
- Browser storage: saved shopping bag and advertising preference, including when the preference was recorded.
- Advertising measurement: the Google tag can receive browser, device and page information, subject to its consent settings.
How we use it
- To respond to contact-form enquiries through the email service.
- To maintain order and payment records and provide order details for fulfilment.
- To send order confirmation and internal notification emails.
- To restore your shopping bag and apply your advertising preference.
- To report confirmed Stripe order value, currency and payment reference to Google for advertising measurement.
Who we share it with
If you use the AI guidance assistant on the compliance page, your question is sent to an external AI service through Lovable’s AI gateway to generate a response. Do not include personal, health or confidential information.
This website reads product identities and prices from Shopify, uses Lovable Cloud for stock reservations, articles, published batch documents and order records, and Lovable Emails for contact and order messages. Google receives advertising measurement through the Google tag described below.
Stripe provides the secure payment form on this website and processes payments. Payment information entered in that form is handled by Stripe. When crypto checkout is enabled, NOWPayments receives the order reference, amount and currency and processes the cryptocurrency transaction; it does not receive delivery details from this website. Blockchain transactions are public. API requests to NOWPayments pass through Lovable’s connector service.
Storage & security
Order records are stored in Lovable Cloud. Contact messages are passed to the email service for delivery. New payment details are entered in Stripe's secure payment form. Your shopping bag and advertising preference are saved in your browser's local storage. This policy does not specify hosting locations or retention periods.
Cookies and advertising measurement
The shopping bag and your advertising preference use browser local storage, on this website; Stripe's payment form can also use cookies. Clearing website data removes these saved values from that browser.
The Google Ads tag loads on this website, including when advertising consent is denied, using Google's Consent Mode. Denying consent is not the same as blocking all requests to Google. The completed-order measurement sends value, currency and payment reference; it does not add item names, your name or address to that event. Google's handling of this data is described at business.safety.google/privacy.
The website asks visitors identified as being in the European Economic Area, the United Kingdom, Switzerland or Canada to accept or decline advertising storage and data use. It also asks when the location check fails or is unknown. In other identified regions, advertising consent defaults to granted unless you decline. You can change the stored preference using the button below.
Your rights
To request access to, correction of, or deletion of personal information, use our contact form and choose the privacy topic. Please do not include card details or health information.
Complaints
If you believe we have mishandled your personal information you can contact us first, and if unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.